What is the status of my order?

We will keep you informed about the status of your order by e-mail.


Can I change my order?

Do you want to change your order after you have paid? Contact us directly at info@kufuku.com. If your order has been shipped by us, it can unfortunately no longer be changed.


I have a complaint, what do I have to do?

If you have a complaint, you can send your complaint by e-mail to info@kufuku.com. We will respond to your complaint as soon as possible and contact you by telephone within one working day.

Are you satisfied with your product or help? Do you have improvement points for our website? We would also like to hear that! You can at any time send a message to info@kufuku.com.


How do I know if my order has been correctly communicated?

If your order has been received correctly, you will receive a confirmation by e-mail. Your order will be picked up internally and prepared for shipment. Once the package has been sent, you will receive another confirmation by e-mail.


What about the warranty?

There is a legal guarantee on all ordered products. Legal guarantee means that a product must do what the consumer can reasonably expect.






In what way can I pay?

You can currently pay with us via iDeal, Creditcard (Visa, Mastercard and Amex), Paypal and amazonpay. If you wish to make a payment from abroad and / or the desired payment method is not mentioned, we ask you to contact us via info@kufuku.com.


Where can I find my invoice?

We send our invoice of the ordered items to the order. You can also find this when you order in the shipping package.


When will my payment be processed?

All iDEAL and credit card payments are processed almost immediately.


Is shopping at KŪFUKU safe?

For login and payment on KŪFUKU, we use a secure SSL connection. This means that all personal data that you have entrusted to us is encrypted. Your payment details are therefore doubly secured within the ordering process. So nothing can be viewed by others. However, the most important protection is your own password. Never give your password to other people and avoid open access to your account.


Are there any risks associated with online payment?

KŪFUKU guarantees the security of your data. All data and payment information are sent encrypted.